1. How We Support You

We offer support for the following areas:

• Service-Related Queries – Questions about your ongoing consultancy, marketing campaigns, or branding projects.

• Course & Program Assistance – Help with accessing your training materials, understanding modules, or downloading resources.

• Technical Guidance (Digital Scope) – Advice and troubleshooting related to marketing tools, content formats, and our provided materials.

• Billing & Payments – Clarifications about invoices, payment methods, receipts, or subscription renewals.

• Onboarding Support – Guidance on starting your first campaign, setting up your digital presence, or using our templates.

2. What We Cannot Support

We want to be transparent about our support boundaries:

• We do not provide direct support for third-party platforms such as Facebook, Instagram, Google, YouTube, or WhatsApp Business.

• We are not responsible for any technical issues, bans, suspensions, or restrictions on your personal or business accounts on these platforms.

• We do not handle offline salon operations, such as staff hiring, physical repairs, or in-store equipment.

• We do not offer personal IT troubleshooting (e.g., fixing your laptop, internet, or mobile phone).

If you face platform-specific issues (e.g., Facebook Ads rejection, Instagram login problems), we can guide you with suggestions, but the resolution will depend on that platform’s official support team.

3. How to Contact Us

We offer multiple ways to reach our support team:

📧 Email Support: [care@salonpreneurs.com]
⏰ Response Time: Within 24–48 working hours

📱 WhatsApp Support: [+91-9783676738
⏰ Response Time: Same day (working hours only)

💬 Website Chat Support: Available Monday to Saturday, 10:00 AM – 6:00 PM IST

4. Self-Help Resources

Before reaching out, you can explore our Help Articles & Guides that cover:

• Setting up your business profile

• Using our marketing templates

• Common ad campaign mistakes and fixes

• How to measure your salon’s digital performance

• Step-by-step instructions for using popular social media tools

📌 Visit: [www.salonpreneurs.com/help-center]

5. Service Response Policy

• Email Queries – Answered in 1–2 working days.

• Project-Related Issues – Resolved within agreed timelines as per project scope.

• Urgent Campaign Changes – Handled on priority if they fall within our working hours and service agreement.

6. Feedback & Suggestions

Your feedback helps us improve. If you have suggestions about our services, courses, or website, we’d love to hear from you.
📩 Email: care@salonpreneurs.com

7. Important Notice

• All support is limited to the digital services we provide.

• We are not responsible for damages, account losses, or performance issues caused by third-party platforms.

• For platform-related technical issues, please contact the official support team of that platform.

• Our support team will never ask for your passwords. Please protect your login credentials.

8. Working Hours

🕘 Monday – Saturday: 10:00 AM – 6:00 PM IST
🛑 Sunday & Public Holidays: Closed (support tickets will be reviewed next working day)

We’re here to empower your salon business digitally — and we believe that clear, honest, and fast support is part of that journey.

For any assistance, reach out now and let’s grow your business together.